EEDC Offers Free Eye Screening, Health Checks To Customers

The Enugu Electricity Distribution Company, (EEDC) has offered free medical services to its customers in Enugu and Owerri.

The exercise, which is part of the various activities lined up by the organization to commemorate this year’s Customer Service Week (CSW), coincides with the World Sight Day.

The Head of Communications, EEDC, Mr. Emeka Ezeh, in a statement made available to newsmen on Thursday, said that the gesture is the organization’s way of giving back to the customers

Ezeh said they also visited select secondary schools where students were given career and safety talks and also presented with Gift Vouchers and branded souvenirs.

He noted that the EEDC has been actively involved in this annual global event for the past two years as it provided the corporation the opportunity to express appreciation to its teeming customers and also assure them of the organization’s commitment to serving them better.

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“To ensure we improve on the quality of our customer service, we have set up a 24/7 Call Center where customers can call and make enquiries or lodge complaints. We have equally continuously trained and retrained our Customer Service representative to ensure they are equipped to deliver that enjoyable experience to our customers” he said.

Speaking further, he said “our utmost desire is to ensure that our customers are happy with the quality of services we offer them, and we will continue improving on our processes until this objective is achieved”.

The week-long event started on Monday, with a formal flag off by the Chief Operating Officer, Mr. Maruthi Kumar, who charged members of staff to be more professional and customer-focused in their dealing, reminding them that the customers are the main reason why the company is in business.