Panic As FG Reviews DSTV, GOTV’s Operations As Multichoice Risks N5m Fine

Panic As FG Reviews DSTV, GOTV’s Operations As Multichoice Risks N5m Fine

by Victor Ndubuisi
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The Federal Competition and Consumer Protection Commission (FCCPC) has conducted an investigation into MultiChoice, a South African-owned cable television company.

According to Anaedoonline.ng, this development comes after the commission launched an investigation into the corporation for alleged monopolistic and consumer rights violations.

The FCCPC said in a statement issued by Tam Tamunokonbia, its Director of Legal Services, that it has issued a number of instructions to the pay-TV company, and that failure to comply will result in a N5 million punishment.

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MultiChoice was ordered by the commission to raise the number of times its subscribers can suspend their subscription in a year, from seven to fourteen days, with the option of using the feature twice yearly.

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FCCPC also directed the owners of DSTV and GOTV to increase the number of times all subscribers may suspend their subscription up to at least four (4) times annually.

According to the commission, this will allow subscribers to maintain the same subscription fee for their DSTV or GOTV for a period of one year.

The consumer rights agency asked MultiChoice to make its customer service lines toll-free 24 hours daily and must be across all networks, stressing that the toll-free lines must be advertised on every channel at least daily.

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However, FCCPC requested that the firm do a compliance report, which demonstrates full compliance with its directives within the time stipulated in the commission’s order of February 4, 2022.

 

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