Following many complaints from passengers, the Public Complaints Commission (PCC) has started an investigation into the aviation sector.
Flight delays, lost or damaged baggage, flight cancellations, refusal to reimburse or return money paid, and improper communication are just a few of the concerns.
Abimbola Ayo-Yusuf, the chief commissioner of the PCC, had ordered a “systemic investigation” despite being unhappy with the rise in complaints.
At the commission’s Abuja offices, a case conference for all the airlines and the aviation industry’s regulatory bodies to discuss the allegations began last Wednesday as part of the inquiry.
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Some of the operating airlines already invited are Air Peace, Arik Airline, Green Africa Airline and Value Jet Airline, among others.
As part of the ongoing investigation, a team led by the PCC commissioner representing Ekiti State, Olukayode Bamisile, and the management staff of the commission was on an on-the-spot investigation to the Nnamdi Azikiwe International Airport, Abuja last Friday for firsthand information on the operations at the airport.
Bamisile said reports from the investigation would be made available to the appropriate authorities for further necessary steps.
FAAN, the Nigeria Civil Aviation Authority (NCAA) and other airline operators have been invited to attend the case conference next week.
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