A New Era for Air Travel: Compensations for Delayed and Cancelled Flights
The Federal Government is poised to usher in a game-changing policy in the aviation sector. Soon, airline operators will be compelled to provide compensation to passengers for delayed and canceled flights that aren’t attributed to natural occurrences.
This groundbreaking announcement came from the Minister of Aviation and Aerospace Development, Festus Keyamo, during a recent meeting with airline operators in the capital city of Abuja. The discussion revolved around the persistent concerns of ordinary Nigerians who frequently endure the frustration of flight delays and cancellations.
Keyamo acknowledged the challenges faced by passengers but emphasized that the responsibility doesn’t solely rest with the government. He pointed out instances where flights were delayed for reasons that couldn’t be attributed to external factors, such as waiting for passengers to clear the screening process or passengers languishing in the lounge for extended periods before their flights were ultimately canceled.
The proposed change is set to be implemented through the provisions of the NCAA (Nigerian Civil Aviation Authority) Act. While many Nigerians might not be aware, the Act already stipulates compensation for delays, provided that they are not due to acts of God or natural occurrences. In cases where human fault is evident, the airline operators will be mandated to compensate passengers for the inconvenience caused.
Keyamo’s statement reflects a balance between supporting the airline industry and standing up for the rights and interests of Nigerian travelers. It signifies a step towards accountability and improved passenger experiences in air travel.
Additionally, the Minister urged airline operators to enhance communication channels to ensure passengers receive timely notices of flight cancellations. This emphasis on transparent communication is aimed at minimizing disruptions and inconveniences for passengers.
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